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Terms and Conditions

Please observe the following rules:

1. THESE TERMS

1.1 What these terms cover. These are the terms and conditions on which we supply our products to you.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you may end the contract, what to do if there is a problem and other important information.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 Who we are. We are Triple M London Limited, a company registered in England and Wales. Our company registration number is 11426642, our main trading address is at  243 Westbourne Grove, Notting Hill, London WS11 4SE and our registered office is at Norton, Woolmer Hill Road, Haslemere, Surrey, GU27 1LT. Our registered VAT number is 300 4666 41.

2.2 How to contact us. You can contact us by emailing our customer service team at nottinghill@moshimoshimind.co.uk.

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

3. OUR CONTRACT WITH YOU

3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2 If we cannot accept your order. If we are unable to accept your order, we will email to inform you of this and will not charge you for the product. This will generally only be because the product is out of stock.

3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.  

3.4 We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from or deliver toaddresses outside the UK. Orders from addresses outside the UK should use the website of concept owner Moshi Moshi Mind Aps, an unconnected company at www.moshimoshimind.com

4. OUR PRODUCTS

4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

5. PROVIDING THE PRODUCTS

5.1 Delivery costs. The costs of delivery will be as displayed to you on our website.

5.2 When we will provide the products. We will deliver your ordered products in accordance with the delivery option (e.g. next day) you select at the time of ordering.

5.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

5.4 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, our delivery company will leave you a note informing you of how to collect the products or when / if they will attempt a re-delivery.

5.5 When you become responsible for, and when you own, the goods. The product will be your responsibility from the time we deliver the product to the address you gave us or you collect it from a delivery depot. You own the product once we have received payment in full.

6. YOUR RIGHTS TO END THE CONTRACT

6.1 You can always end your contract with us. Your rights when you end the contract will depend on whether there is anything wrong with the product you have bought, how we are performing and when you decide to end the contract:

 (a) If what you have bought is faulty or mis-described you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see Clause 7;

 (b) If you want to end the contract because of something we have done or have told you we are going to do, see Clause 6.2; and

 (c) If you have just changed your mind about the product, see the Returns Policy on our website.

6.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (c) below the contract will end immediately once you have let us know and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

 (a) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

 (b) there is a risk that supply of the products may be significantly delayed because of events outside our control; or

 (c) you have a legal right to end the contract because of something we have done wrong.

To end the contract with us in these circumstances, please let us know by emailing our customer service team at nottinghill@moshimoshimind.co.uk.

Please provide your name, home address, details of the order and, where available, your phone number and email address.

6.3 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us as described in the Returns Policy, using the returns label provided with the products. We will pay the costs of return.

7. IF THERE IS A PROBLEM WITH THE PRODUCT

7.1 How to tell us about problems. If you have any questions or complaints about our products, please contact us by emailing our customer service team at nottinghill@moshimoshimind.co.uk. Alternatively, please speak to one of our staff in-store.

7.2 Your legal rights. We are under a legal duty to supply products that are in conformity with this contract – i.e. they must be goods must be as described, fit for purpose and of satisfactory quality. Nothing in these terms will affect your legal rights.

7.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must return them back to us as described in the Returns Policy, using the returns label provided with the products as necessary. We will pay the costs of return.

8. PRICE AND PAYMENT

8.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see Clause 8.3 for what happens if we discover an error in the price of the product you order.

8.2 What happens if we got the price wrong. It is always possible that, despite our reasonable care, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

8.4 When you must pay and how you must pay. We will process your payment (which can be made via all major credit or debit cards) through our website at the time you place your order but we will not charge your credit or debit card until we dispatch the products to you.

9. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

9.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

9.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to the products (such as your rights to receive products of satisfactory quality and which are fit for purpose).

9.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

10. OTHER IMPORTANT TERMS

10.1 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

10.2 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

10.3 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

10.4 Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may wish to contact the European Commission Online Dispute Resolution platform.





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